Privacy Policy

GYM SWAT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and our website gymswat.com. By accessing our services, you agree to the terms of this policy.

App Information

• App Name: GYM SWAT

• App Package Name:  com.gymswat.app

• Official Website: gymswat.com

• Platform: Android (Google Play Store)

• Support Email: support@gymswat.com

Nature of Our Business

GYM S.W.A.T is a retail supplement shop specializing in premium fitness supplements from world-renowned and reputable brands. We serve as a bridge between global brands and fitness enthusiasts.

Medical Disclaimer & Non-Advice Policy

• No Medical Advice: The content and product descriptions on our platform are for informational purposes only. We do not provide medical advice, diagnosis, or treatment recommendations.

• Professional Consultation: We strongly recommend consulting a certified physician or nutritionist before starting any supplement.

• Not Medicines: Supplements support fitness goals and do not replace medical prescriptions for curing or treating diseases.

  
  

No Personal Health Tracking

Our App is strictly a retail platform. We do not collect, track, or process:

• Body measurements (Height, Weight, BMI).

• Physical activity data (Calories burned, steps, heart rate).

• Personalized health recommendations or weight management plans.

  
  

Information We Collect

To provide you with a seamless and secure shopping experience on the GYM SWAT platform, we collect specific types of information. We are committed to transparency, and we only collect data that is necessary for processing your orders and improving our services. The information we collect includes:

(A) Personal Identification Information

• Name: This is collected to identify your orders, create your secure account, and maintain personalized communication with you regarding your purchases.

• Email Address: We use your email to send essential documents such as order confirmations, digital receipts, and shipping updates. It also serves as a channel for account-related security alerts.

• Phone Number: This is required for order verification and to provide you with real-time delivery notifications. It also allows our delivery partners to contact you directly for successful shipment handover.

• Address: This information is collected strictly to facilitate the logistical process of shipping and delivering your physical products to your designated location.

(B) Transactional and Support Data

• Purchase & Refund History: We maintain a record of your past orders and refund requests within your profile. This helps us efficiently manage returns, process warranties, and respond to your customer support inquiries.

• User Content (Chat & Reviews): We collect and store messages sent through the "Chat" option on product pages to provide accurate answers to your queries. Additionally, we collect the product reviews you post to enhance our inventory quality and guide other shoppers.

(C) Device or Other IDs

• App Functionality: These IDs are used to ensure the app remains stable, authenticates your session correctly, and operates as intended on your specific device hardware.

• Analytics: We collect non-personal, aggregated data related to app performance and user trends. This helps us analyze how the app is used so we can continuously improve the overall shopping experience.

How We Use Your Data

We process your information only for legitimate business purposes as described below. GYM SWAT does not sell, rent, or share your personal data with third parties for marketing purposes. We only share necessary data with trusted service providers (like delivery partners) to fulfill your orders.

• Transaction Processing: To verify your identity and finalize secure purchases on our platform.

• Shipping & Logistics: To share necessary details—such as Name, Address, and Phone number—with our delivery partners to ensure successful order arrival.

• Customer Communication: To send real-time order status, shipping updates, and order confirmations via email or phone.

• Request Management: To process returns, warranties, and refund claims using your purchase history.

• Direct Support: To provide accurate answers to your inquiries through our in-app chat history.

• Service Enhancement: To analyze user reviews for improving our product inventory and overall service quality.

• Session Authentication: To verify your login and prevent unauthorized access to your account using device identifiers.

• App Optimization: To use aggregated analytics for identifying technical bugs and improving app stability.

• Security & Fraud Prevention: To detect and block fake accounts, spam orders, or security threats to protect our platform and users.

  
  

Interactive Features

• Product Chat: Users can message us directly from product pages for inquiries. We collect and store these messages to provide accurate support and improve our customer service.

• Reviews: Users can post reviews and ratings for products they have purchased. Please note that any information shared in public reviews may be visible to other users.

• Search History: To help you find items faster, the app may remember your recent searches. This data is used locally or for personalization purposes to streamline your navigation.

  
  

Data Security and Retention

• Security: We use encryption (HTTPS/TLS) to protect your data during transmission.

• Retention: We retain personal data only as long as necessary for order history or legal compliance (e.g., tax/reporting).

  
  

Your Rights & Account Deletion

At GYM SWAT, we believe in giving you full control over your information. You have the right to access, correct, or permanently delete your personal data at any time.

• Account Deletion: You can easily initiate a request to delete your account and all associated personal information through our dedicated deletion portal. Please visit: https://gymswat.com/delete-account.

• Manual Request: If you prefer, you can also request the deletion of your personal data by contacting our support team directly. Please send an email to support@gymswat.com with your account details.

• Data Removal Timeline: Once a deletion request is verified, all associated personal data—including your profile, contact information, and order history—will be permanently removed from our active servers within 30 days.

  
  

Payments & Security

• Cash on Delivery (COD): We do not store any credit card or bank details.

• Data Protection: We use SSL encryption to ensure your data is transmitted securely. We never sell your personal information to third parties. We do not sell or rent your personal information.

  
  

Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 18.

Contact Us

For any questions or to exercise your rights:

• Email: support@gymswat.com

• Website: https://gymswat.com/contact