Support Policy

At GYM S.W.A.T, we are committed to providing you with the best fitness shopping experience. Our dedicated support team is here to assist you with any inquiries or issues you may encounter.

1. Support Hours

Our team is available to help you during the following hours:

• Days: Saturday to Thursday.

• Time: 9:00 AM – 9:00 PM.

• Note: We are closed on Fridays and Government Holidays.

2. Support Channels

You can reach us through the following channels:

• Email: support@gymswat.com

• Official Website: https://gymswat.com/contact

• Response Time: We aim to respond to all emails within 24 hours.

3. Support Coverage

We provide assistance for the following:

• Order Status: Tracking your gym gear or supplement delivery.

• Product Inquiries: Questions regarding product authenticity, usage, or stock.

• Delivery Issues: Reporting delays or logistics problems.

• Payment Assistance: Support for Cash on Delivery (COD) and transaction queries.

• Account Help: Issues with login, profile updates, or data deletion.

• Returns & Refunds: Guiding you through the return and refund process.

4. Issue Resolution Timeframe

• General Queries: Resolved within 24 hours.

• Complex Issues: (e.g., technical glitches or investigations) May take 3–5 business days.

• Urgent Issues: Handled on a priority basis for the quickest resolution.

5. Guidelines for Customers

To help us serve you faster, please follow these guidelines:

• Order Number: Always mention your Order Number in the email subject line.

• Details: Clearly state the product name and the specific issue you are facing.

• Accuracy: Ensure your contact details are correct so we can get back to you.

6. Our Commitment

We strive to ensure 100% customer satisfaction by providing friendly, professional, and transparent service. Your feedback helps us improve our fitness solutions for the entire community.